Lifetime Warranty
The
firearm has a lifetime warranty for parts and labor. Fit and finish
unrelated to firearm performance, is excluded from warranty. Normal
wear and tear is excluded from warranty. Red Rock Arms will activate
the warranty upon receipt of an accurately completed Owner's Warranty Activation and Safety Awareness Form
within ten (10) business days of the sale.
The warranty is null and void
under the following conditions:
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Abuse, willful damage or damage that arises from the use of the firearm for any purpose other than its intended purpose.
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Modification or alteration other than by Red Rock Arms
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Improperly performed repair. It is recommended that Red Rock Arms perform all repairs.
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The use of ammunition other than factory commercial 9 x 19mm (9mm Parabellum or 9mm Luger) made to SAAMI or NATO specifications. All other ammunition voids the warranty in its entirety.
The warranty is transferable. The new
owner (transferee) must accurately complete an Owner’s Warranty Activation
and Safety Awareness Form and return it to Red Rock Arms in order to
activate the warranty for the new owner (transferee).
Firearm Owners Responsibility:
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Accurately complete and return an Owner's Warranty Activation and Safety Awareness Form at the time of sale to Red Rock Arms within ten (10) business days of the sale. Receipt of the completed Owner's Warranty Activation and Safety Awareness Form by Red Rock Arms within ten (10) business days of the sale activates the warranty coverage. The completed form must be on file with Red Rock Arms within ten (10) business days of the sale before the Warranty will be honored.
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The firearm owner must contact Red Rock Arms for a Return Material Authorization (RMA) number and comply with the Warranty-Repair Return Instructions BEFORE returning the firearm to Red Rock Arms for any reason, including repair or warranty work. If an RMA does not accompany the firearm, Red Rock Arms will not accept delivery of the firearm.
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Warranty-Repair Return Instructions are available for viewing and as a downloadable file through the following link: Warranty-Repair Return Instructions, OR by contacting Red Rock Arms contact us
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The firearm owner must provide for the packaging, shipping and insurance costs associated with return shipping to Red Rock Arms
