Frequently Asked Questions:
This is a list of questions that we typically
receive from visitors and customers. Contact us if
you have any questions or suggestions about our products, service,
web-site, or company.
Who is Red Rock Arms?
Red Rock Arms is a new manufacturer of
firearms, located in Mesa, Arizona. We specialize in sporting rifles. Most
of our parts are purchased through Top Notch and are fabricated in the
United States. We plan to make improvements in the BW-5, which may involve
redesigning features to be more true to the original 1970’s German 9mm
carbine rifle, including diversifying our supplier base.
At present (January 2004), Red Rock Arms only manufactures the BW-5 Standard and FS models. However, we will expand to other rifles in the future (2005 and beyond), but for now, making the BW-5 and servicing our customers has all of our attention. Our goal is to manufacture a high quality, reliable, safe rifle and deliver it on-time (from stock unless we run out) while being customer oriented.
How can I obtain an Owner’s
Safety and Instruction Manual for my Red Rock Arms
firearm?
Until you read and understand the material provided in the Owner’s Safety and Instruction Manual, DO NOT handle, use or fire the firearm.
There are two ways to obtain an Owner’s
Safety and Instruction Manual:
- You may go to the Owner's Safety and Instruction Manual Webpage and download the correct Owner’s Safety and Instruction Manual for your firearm. If you are unsure which Owner’s Safety and Instruction Manual is correct for your firearm, contact us and provide the serial number so that we may direct you to the correct Owner's Safety and Instruction Manual.
- You may contact us, providing the firearm serial number, and we will send you a new Owner’s Safety and Instruction Manual free of charge.
How can I obtain a cable lock for my Red Rock Arms firearm?
To obtain a cable lock, contact us, providing the firearm serial
number, and we will send you a new cable lock free of charge.
How can I obtain a Red Rock Arms
catalog?
You may go to the Forms, Documents,
and Instructions Webpage and download the product
specification sheets or contact
us and we will mail, email or fax the specification sheets to
you. After downloading the file, you can “zoom in” on the pictures to see
more detail.
Does Red Rock Arms sell a short barrel
rifle (SBR) version
of the BW-5?
Yes. We will manufacture a SBR version of the BW-5 as a special
order. Of course the proper ATF paperwork must accompany the transaction.
Please contact us for more information.
I live near Phoenix or I’m visiting Phoenix,
may I stop by
Red Rock Arms?
Red Rock Arms does not maintain a show room, only a
manufacturing plant.
Do you sell direct to the
public?
No. We are a manufacturer and only sell to FFL dealers and
distributors. The purchase page describes several options.
Do you sell to Law Enforcement Department,
Foreign or
Military customers?
No. Red Rock Arms sells only to dealers and distributors in
the United States to the civilian market. You should contact Tactical
Weapons for more information on LE Department, Foreign and Military
sales.
Which magazines are compatible with my
BW-5?
The most frequent cause of miss feeds and other problems in
chambering cartridges is magazine compatibility. We recommend that you
purchase extra magazines from Red Rock Arms, Top Notch or use
Heckler & Koch manufactured magazines. We have tested these magazines
and know that they are compatible with your BW-5. If you have any
questions about magazine compatibility, please contact
us.
NOTE: There are several low cost magazines known
by several names like “Chinese Mags” or “40 Round Mags” on the market.
These magazines are NOT compatible with your BW-5.
Where can I purchase extra
magazines?
You can purchase extra magazines from Red Rock Arms at the
time of your firearm purchase. If you want to purchase extra magazines
after the purchase of your firearm, you can contact Top Notch. Click here
to go to Top Notch's web site.
Where can I purchase spare parts, replacement
parts or accessories for my Red Rock Arms firearm?
Top Notch Inc. is the best supplier of parts and accessories for
Red Rock Arms firearms. Click here to go to the Top Notch web
site.
Is Red Rock Arms owned by Special
Weapons or Tactical Weapons?
No. Red Rock Arms is a separate corporation. Ownership of Special
Weapons Inc. or Tactical Weapons Inc. has no ownership in Red Rock Arms. Red Rock Arms is unafillitated with any other manufacturer of
similar type firearms.
I have questions that have not been covered by
the FAQs. How can I get the answers?
Please feel free to contact
us. If we are not in the office, we will make every attempt
to return your call or email.
